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Hospitality Certificates

Certificate in Rooms Division Operations (CR101)


Description

This certificate course aims to providing foundational knowledge and practical skills in front office and housekeeping operations within a hospitality setting.


Content
  • Introduction to Hotel Front Office Operations
  • Hotel Room Bookings
  • Check-in and Check-out Procedures
  • Introduction to Hotel Housekeeping Operations
  • Cleaning Equipments and Products
  • Introduction to Technology in Hotel Rooms Division
  • Understanding Hotel Property Management Systems (PMS)
  • Introduction to Customer Service Skills in a Hotel Front Office
  • Teamwork and Collaboration in Rooms Division
Completion rules
  • All units must be completed
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