Customer Service Mastery

Managing Remote Customer Service Teams (CSM04)

It’s likely the organization you work for has already realized the benefits of remote customer service teams. Remote working can save money for employees and companies. And employee well-being and stress levels can also be improved. But what are the unique challenges, as well as the benefits, that you’ll encounter when managing such a team?

You may find communicating effectively with your remote teams and overcoming obstacles like employee isolation challenging. But there are many digital solutions designed to help you address these and other potential problems. So, it’s important to understand how they can support you as you oversee remote teams.

By the end of this course, you’ll be able to:

•Recognize the challenges faced by remote customer service employees and managers
•Describe how to overcome those challenges
•Implement techniques to support the management of remote customer service teams

Why take this course?

Empowering teams to provide great customer service leads to happy employees and customers. This course will help managers overseeing remote teams to make that possible. And it will help anyone to understand the tools and techniques that can be used to effectively manage remote teams.

10 mins | SCORM | Takeaway Tasks

  • Managing Remote Customer Service Teams
Completion rules
  • All units must be completed