Customer Service Applied

Achieving Clarity (CSA04)

Information is difficult to understand when it’s not presented clearly. But it’s so much easier to understand when it is. When you present information, do it with clarity. If you don’t, you just won’t get the right message across.

Achieving clarity in customer service is essential for so many reasons. It’s important to give and receive customer information in a way that can be understood. If you don’t, customers could become confused. Just imagine what confusion would add to an already difficult situation. You’d be pouring oil on the fire.

By the end of this course, you’ll be able to:

• Understand how to listen to customers
• Organize information so that it’s easily understood
• Use clear language in conversations
• Employ techniques to present information clearly

Why take this course?

If you work with customers in any capacity, then it’s clear that this course is for you. Clarity is an essential ingredient in any good customer service. This course will help you understand how to organize, communicate, and present information to customers clearly, and how to listen to them properly. So, when you do deal with them, you’ll understand each other perfectly.

10 mins | SCORM | Workbook

  • Achieving Clarity
Completion rules
  • All units must be completed