Communication Skills Applied

Communicating under Stress (CA001)

Picture the scene: the phone is ringing nonstop, your boss has moved an important deadline, and you can’t figure out why your keyboard has stopped working. You turn on the lamp for a better look, but the light bulb has blown and, to top it all, you’ve just knocked your coffee over. Now you’re stressed.

Everyone has their breaking point. And when it comes, you want to let out those emotions. But you have to stay professional. When you feel that way, it can be difficult to stay calm and communicate effectively. Thankfully, there are ways to manage those feelings and speak and listen well in stressful situations.

By the end of this course, you’ll be able to:

• Identify stressful conditions that make it hard to communicate
• Demonstrate how to communicate while in a stressful situation
• Adopt techniques to speak well in stressful conditions
• List ways to listen effectively under stress

Why take this course?

Everyone will face stressful situations in their job and can benefit from learning to communicate well under pressure. By improving the way you speak and listen, you can make sure that you’re communicating effectively in any situation.

15 mins | SCORM | Development Plan

  • Communicating under Stress
Completion rules
  • All units must be completed